General conditions of sale

All the information contained in the web site In this page you find the modalities of management regarding the protection of personal data, in relation to the processing of personal data of users consulting our web site. This information is provided under Article 13 of the legislative decree n. 196/2003 - Personal Data Protection Code for those who interact with the web services of the web site www.madamecorinne.it

This information is provided only for the site www.madamecorinne.it and not for other web sites possibly consulted by the user through links. The information note is also based on the Recommendation no. 2/2001 that the European authorities for the protection of personal data, grouped by art. 29 of directive no. 95/46/EC, adopted on May 17, 2001 to determine some minimum requirements for the on-line collection of personal data, and, in particular, methods, times and nature of the information that the data holders must give the users when they connect to web pages, independently of the purposes of such connection.


The data “holder” As a consequence of the use of the Web Site, personal information concerning identified or identifiable people might be collected and processed.  The data “holder” is www.madamecorinne.it. Data processing place The processing related to the web services of this site occurs at the above-mentioned premises and is handled only by technical personnel in charge of processing, or by persons in charge of occasional maintenance operations adequately trained on the protection of confidentiality.


Types of data processed Web Surfing Data The computer systems and the software procedures used to operate this website acquire, during normal operation, some personal data that are implicitly transmitted when using Internet communication protocols.  This information is not collected for being connected to the identified persons concerned, but by their nature may allow to identify the users through elaborations and associations with data held by third parties.  This category of data includes IP addresses or the domain names of the computers of the users connecting to the site, the URI (Uniform Resource Identifier) addresses of the requested resources, the time of request, the method used when submitting the request to the server, the size of the file obtained in reply, the code number indicating the status of the reply given by the server (successful, error, etc.) and other parameters relevant to the user's operating system and information environment.  These data are used only to obtain anonymous statistical information about the use of the site and to check its correct operation. All data are immediately deleted after processing.  Data could be used to ascertain responsibilities in case of hypothetical computer crimes against the site: apart from this eventuality, currently, no data item about web contacts is kept for longer than seven days and not later than the time needed to fulfil the requests submitted.

Data voluntarily provided by the user. The voluntary, express and optional sending of e-mail messages to the addresses indicated in this web site involves the subsequent acquisition of the sender's address, required to reply to any request, as well as all the other personal data entered in the message.  Specific summary information will be progressively reported or displayed in the pages of the site designated for special services requested.

Cookies This site uses cookies to help better browsing. The site is set up to allow the use of all the cookies.

PURPOSE OF THE DATA PROCESSING A) The personal data you provide by filling out the forms of data collection on the web sites under the domain of Madame Corinne Srl or the general data collection forms (such as by way of example and not limited to: name, surname, date of birth, address, email address, phone number), will be processed by the data “holder” and by the people responsible for the data processing for the management of the services of the “holder” of the data processing (e.g. booking stay) and administrative / accounting related purposes for which the treatment of the data is necessary for the performance of the service and for the fulfilment of the obligations provided for by the law, by a regulation or by Community legislation and for the exercise of its own rights in the judicial process. B) The personal data supplied by filling out the forms of data collection on web sites under the domain Madame Corinne Srl or the form of general data collection (such as name, surname, date of birth, address, e-mail address, telephone number) will be treated, with your consent, by the “holder” and by the people responsible of the processing for the promotional and commercial activities proposed via e-mail, via telephone, SMS and MMS messages, mail and fax.


DATA PROCESSING AND STORAGE The data will be processed in paper, using electronic tools and manually, with methods and tools to ensure the maximum security and confidentiality, by subjects specially appointed for this in accordance to the art. 31 et seq. of the Legislative Decree 196/03. Personal data will be kept for the necessary period related to the purpose they have been gathered and processed for no longer than that.  Data processing linked to the web services offered by this site will be physically "hosted" at Seeweb srl in Milan

DATA DISSEMINATION AND COMMUNICATION The data can be communicated to third parties belonging to the following categories: subjects that provide services for the management of the information system used by Madame Corinne Srl and of the telecommunications networks, including email, newsletter and Internet web sites management; offices or companies operating in service and advice; competent authorities for the fulfilment of the obligations of law and/or of provisions of public bodies, on request. Subjects belonging to these categories act as external “holder” for data handling, or they operate independently as distinct “holder” of the processing. The “holders” list is constantly updated and available at the headquarters of Madame Corinne Srl.

Rights of the concerned subjects The subjects to whom the personal data refers have the right at any time to obtain confirmation of the existence of the same data and to know their content and origin, to verify its accuracy or request the integration or the updating, or rectification (art. 7 of the legislative decree n. 196/2003). Pursuant to the same article, one has the right to request the cancellation, the modification in anonymous form or the blocking of unlawfully processed data, and to object in whole or in part, for legitimate reasons, to their processing. Requests should be addressed without specific formalities and costs to Madame Corinne Srl to the addresses indicated on the site itself.

AMENDMENTS TO THE PRIVACY POLICY Madame Corinne Srl reserves the right to modify, update, add or remove portions of this privacy policy at its discretion and at any time. The person concerned shall check this page periodically for changes. In order to facilitate such checks, the information will contain the indication of the date of publication on the website. The use of the website after the publication of the changes shall constitute your acceptance of the same.


SOCIAL PLUG-IN Our web pages may contain Social Networks’ plug-in (e.g. FaceBook.com, managed by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). If you have access to one of our web pages with a similar plug-in, the internet browser connects directly to the social network and the plug-in is displayed on the screen thanks to the connection with the browser. Before using these plug-ins, we invite you to consult the privacy policy of the same social networks, on their official pages.
The Customer declares to have read all the above information and general conditions of sale, before ordering.


General conditions of Sale
The following terms and conditions of sale (the "General Conditions") govern the terms and conditions of sale of the products marketed on the site www.madamecorinne.it (the "Products").All contracts for the sale of products by Madame Corinne Srl to third parties (the "Customers") are governed by these General Conditions, which form integral and substantial part of each proposal, order and purchase order confirmation of the same Products. The conditions of sale applicable to the orders are those in force at the date of the order itself.

• 1. Characteristics and prices of the product• 2. Receipts and invoices • 3. Order processing• 4. Shipping times• 5. Delivery • 6. Missed delivery due to absence of the customer• 7. Force majeure• 8. Right of cancellation• 9. Payment• 10. Non-payment - Reservation of title • 11. Complaints • 12. Security and Privacy Policy • 13. Cookies • 14. No waiver • 15. Special conditions • 16. Intellectual Property • 17. Links to other web sites• 18. Jurisdiction

1. Characteristics and prices of the product

Except for the cases in which it is expressly stated otherwise, the prices of the products published on the site Madame Corinne Srl are expressed in Euro and are inclusive of 22% VAT, applicable in accordance with the regulations in force. The price guaranteed to the purchaser is the one published on the web site. The price becomes final at the time of placing the order. The prices of the products published by Madame Corinne Srl on the Site from time to time, shall cancel and replace the previous ones and are subject to the actual availability of the Products.

2. Receipts and Invoices

The tax documentation relating to the products ordered will be printed by Madame Corinne Srl at the time of shipment of the products to the customer. If the customer at the time of order, requires the issuance of an invoice, he must report it, providing the necessary exact fiscal data and specifying the billing address in addition to the shipping address of the products.


3. Order processing

The order will be processed in the terms specified on the website. In the case of failure to process the order by Madame Corinne Srl (if the same is due to unavailability of the Products ordered by the Customer), Madame Corinne Srl will inform the customer of the expected delivery times for the supply of the missing product as soon as possible. In the case where the delay exceeds 30 days, the customer will confirm via the email address indicated at the time of signing up, his choice, i.e. wait for product availability or request reimbursement in the case in which payment has already been made.


4. Shipping times

Shipping times can vary from 1 to 3 working days depending on the type of product ordered, on stock availability and on the status of the production. In the product information sheets is reported an indicative time of delivery that may vary for causes that are not directly attributable to us. The shipping times indicated in the web site, while closely evaluated, are purely indicative and may vary in holiday periods and/or according to the destination to be reached. Therefore, they must be understood as not binding for Madame Corinne Srl, which may confirm them or modify them, depending on its own actual needs. In any case Madame Corinne Srl is not responsible for any delays due to the courier. Shipping times are indicated in working days.The shipping time of an order containing articles having different delivery times, is equal to the longer shipping time of the articles ordered. Any delay in delivery of less than 30 days, do not give the customer the right to refuse the delivery of the products, nor to demand damages or compensation of any kind. Madame Corinne Srl has the right to perform, where it considers it appropriate, the delivery of the products (even related to the same order) in separate shipments.

5. Delivery

The products ordered are delivered to the address indicated by the Customer at the moment of the order.Shipping starts after we have received confirmation of the transaction by the PayPal circuit. For our shipments, we entrust ourselves to qualified express courier services in order to assure the quality of the service and to preserve the integrity of the products. Madame Corinne Srl has the right, at its sole discretion, to deliver the products ordered by means of a carrier chosen by them. Between the date of dispatch of the products and the day of their delivery to the customer usually pass from 2 to 5 working days depending on the destination. The islands and the localities that are difficult to be reached generally require a few more days. The delivery is considered as performed from the time in which the Product is delivered to the Customer. The delivery document released by the courier, dated and signed by the Customer upon delivery of the Product, will constitute a proof of transport and release of the good

Deliveries to the floor Deliveries are intended exclusively to street level: couriers do not deliver to the floor.

Precautions for the Customer

At the time of delivery, the Customer must verify the content, the conformity and the condition of the products. Therefore, at the time of delivery, Madame Corinne Srl recommends the Customer to verify the status of the products delivered before to sign an acknowledgement of receipt, and in particular that the packaging is intact, not damaged nor wet or otherwise altered, and to check the integrity of the content. In the event of tampering and/or breakages of the packages the Customer must write in a detailed manner the damage reported on the receipt of the courier in the section "GOODS INSPECTION". Once the Customer receives the material and ascertains the presence of a damage due to transport, he is obliged to report it within 5 (five) days the from receipt of the goods in accordance with the procedures provided for in the section. The Customer Service may request photographic documentation of the packaging received as well as of the damage found. If the document of the courier is signed without any "reserve", the Customer will not be able to oppose any dispute about the external characteristics of the goods delivered.


6. Missed delivery due to absence of the customer Our carriers are responsible to forewarn and agree the delivery with the customer in order to avoid problems in the delivery. In the case of absence of the consignee during delivery in spite of the notice, the courier will leave a notice of passage at the delivery address specified by the customer. The products shall be withdrawn at the address and according to the procedures indicated by the courier. In the event of failure to withdraw within the term established by the transporter, the products will be returned Madame Corinne Srl, which reserves the right to refund the price paid deducting the costs incurred for shipping and for the return of the goods, that therefore remain the responsibility of the customer.


7. Force majeure

In explicit manner are considered as cases of force majeure, in addition to those normally considered by the jurisprudence, also the following cases: the total or partial strikes, internal or external to the companythe block of the means of transport or suppling for any reason;governmental or legal restrictions;the computer failures and/or the block of telecommunications including networks and in particular Internet.

In the event of force majeure the execution of the order will be suspended, in a first time, in full right.

If after a period of 3 months, the parties acknowledge the persistence of a case of force majeure, the order will be automatically cancelled, unless otherwise agreed by both parties.

8. Right of cancellation

8.1 Within the meaning of the Code of Consumption (Art. 64 of Legislative Decree 206 of 2005) the Customer, whether he qualifies as "consumer" (a person who acts for purposes unrelated to business, commercial, craft or professional activity possibly carried out), has the right to withdraw from the contract and to return the Products ordered, without any penalty and without specifying the reason within 10 working days starting from the time of receipt of the products themselves. 8.2 The right of withdrawal referred to in the previous article 8.1 should be exercised by the Customer, under penalty of forfeiture, by sending a registered letter to: Madame Corinne Srl - Piazza Mazzini 11 - 47030 - San Mauro Pascoli (FC) - Italy within the term of 10 working days from the time of receipt of the products. 8.3 All returns (that must be perfectly kept) should be authorized by the Customer Service. Once the return is authorized, the customer can return the product to the following address: Madame Corinne Srl - Piazza Mazzini 11 - 47030 - San Mauro Pascoli (FC) - Italy. Parcels in cash upon delivery will not be accepted. 8.4 Once the Products have been received (and their integrity has been verified) Madame Corinne Srl will provide, in the shortest possible time, to credit the customer the cost of the Products returned with the procedures laid down in point 8.5 Reimbursement Methods: "Charge-back on Paypal account or credit card". In the event of withdrawal, the shipping cost of the return of the Products will remain the responsibility of the customer. Any responsibility in case of loss or damage of the products during transportation is therefore charged to the customer. Once the return will be received, the status of goods will be verified, and if the return will be accepted, a re-crediting of the Paypal account or of the credit card will be carried out. In the event of withdrawal, even the outward shipping cost of the Products will remain the responsibility of the customer.

8.6 In the withdrawal period referred to in Article 8 the Customer is responsible of the products as custodian. In the case of damage to or destruction of the Product during the custody of the customer, the right of withdrawal shall forfeit.

9. Payment

The payment of the amount is due from the moment of the order.The Customer can pay the order as proposed on the website in the section Method of Payment and more precisely by PayPal. (The Customer guarantees to Madame Corinne Srl the fact of arranging any necessary permissions to use the mode of payment by PayPal in the order phase).

10. Non-payment - Reservation of title

Ordered products remain property of Madame Corinne Srl. until the final payment and for the whole of their price (pursuant to Art. 1523 and following of the CC.).



11. Complaints Complaints for the non-conformity of products delivered with the order must be sent in writing directly to Madame Corinne Srl via mail to info@madamecorinne.it, immediately after the reception of the goods.The Customer must keep the original packaging and the to the delivery documents of the products.

12. Security and Privacy Policy

Your personal data are transferred in an encrypted way using advanced digital security systems. Our web site is protected against damages, manipulations or illegal access thanks to updated technical measures.We protect the transmission of your data thanks to a secure connection that ensures the safeguarded transfer of your personal data and information regarding credit card and bank details.The computerized processing of the information, including the management of the email addresses of the users of the Site, is carried out in accordance with the provisions of the law. The Customer is requested to carefully read the complete Privacy Policy that also applies in the case in which the user has access to the web site www.madamecorinne.it and uses the related services, but does not buy any product. The Privacy Policy helps the Customer to understand in detail the methods for the collection of personal data and for what purposes.

13. Cookies

What cookies are and how they are used

The "cookie" is a small text file that is inserted on the hard disk of the computer of the user by a web site. Cookies allow to create a connection between the user's computer, the browsing on the site and the profile eventually created by the user: they do not have personal nature, but they can be linked to personal information. The cookies used by Madame Corinne Srl have temporary nature (they do not remain on the hard disk of the user once the session ends): when the user connects and insert user name and password, cookies make possible his recognition, allowing access to the service in accordance with the custom profile created by the user. We also use cookies for statistical purposes for the use of the services, in a completely anonymous way. Cookies are classified in two types: "session cookies" and "persistent cookies." The first ones once downloaded are then deleted when the browser is closed, but the last ones are stored on the hard disk of the visitor until their expiry.Session cookies used have the aim of speeding up the analysis of Internet traffic and facilitate users access to the services offered by the website. Session cookies are mainly used during authentication, authorization and surfing in the services which you can access through a registration.Most browsers are initially set to accept cookies. For more information, you can see Cookies in the Privacy Policy page.



Change browser settings

Usually you can change your browser settings by simply following the method explained below: select Internet Options or Preferences from the menu Tools or View or Edit; select Privacy or Security or Files Downloading and choose the preferred settings. For more information consult the user manual or the Help file. It is also possible to find further instructions at the web address of the browser used by the user.

14. No Waiver

For Madame Corinne Srl the fact not to assert a failure on the part of the Customer with respect to any of his obligations, cannot be interpreted as a renunciation of the obligation in question and to the possibility to assert this failure in a second time.

15. Special Conditions For what not expressly indicated, reference will be made to the rules of law. No other general or particular condition communicated by the Customer can be inserted or fall outside the present general conditions.Every possible particular and/or different condition from the present ones must be expressly accepted in writing by Madame Corinne Srl.

16. Intellectual Property

Madame Corinne Srl is a licensee of the brand Madame Corinne for the products on the website and the exclusive owner of the domain www.madamecorinne.it and Madame Corinne The contents of the e-commerce website www.madamecorinne.it, and all its extensions, such as, by way of example, the works, the images, the photographs, the texts, the music, the sounds and the videos, the logos and every other material in any format, including the design of the website, are protected by copyright and all other intellectual property rights of Madame Corinne Srl and of the other right holders. The reproduction in whole or in part in any form, as set forth above, without the consent in writing of Madame Corinne Srl is forbidden.

17. Links to other web sites

Madame Corinne Srl may contain hypertext links to other web sites that do not have no any relation with www.madamecorinne.it. Madame Corinne Srl does not control or monitor such web sites and their content. Madame Corinne Srl cannot be held responsible for the contents of these sites and therefore also for the rules by them adopted with regard to privacy and to the processing of personal data during the browsing operations. We therefore encourage all customers to pay attention when connecting to these web-sites through links present on www.madamecorinne.it and to read their conditions of use and the regulations on privacy.

18. Jurisdiction

In case of dispute and in the absence of an amicable agreement reached between the parties, without prejudice to the applicability of the legal provisions for consumer protection, within the meaning of the Code of Consumption, any dispute related to these General Conditions, will be submitted to the exclusive jurisdiction of the Court of Rimini. In accordance with and for the effects referred to in Articles 1341 and 1342 of the Civil Code the Customer declares to have carefully read and understand and accepts specifically the clauses contained in the General Conditions of Sale Madame Corinne Srl: 1-2-3-4-5-6-7-8-9-10-11-12-13-14-15-16-17-18.
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Piazza Mazzini, 11
47030 San Mauro Pascoli (Fc)
Tel. +39 0541/818941
E-mail: info@madamecorinne.it
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